Welcome to True Blue Bali Trip
By booking or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any reservation or purchase.
General Information
These Terms & Conditions apply to all travel packages, activities, transport, and airport transfer services provided by True Blue Bali Trip (“we,” “us,” or “our”). We reserve the right to update or modify these terms at any time without prior notice.
Booking & Confirmation
- All bookings must be made through our official website, email, or authorized representatives.
- A booking is considered confirmed once a deposit or full payment has been received and a confirmation email has been sent.
- Please ensure all information provided during booking (dates, names, contact details, etc.) is accurate.
Payments
- We accept payments via [bank transfer / credit card / online payment system].
- Full payment or a deposit is required before the start of your trip.
- Prices listed on the website are in [currency] and are subject to change without prior notice.
Cancellation & Refund Policy
- Cancellations must be made in writing (via email or WhatsApp).
- Cancellation fees may apply depending on how many days prior to departure the cancellation is made:
- [X]% refund if canceled [number] days before the trip.
- No refund for cancellations made within [number] days of the trip.
- Refunds will be processed within [number] business days.
Changes to Booking
- Any request to change the itinerary, date, or number of participants must be made at least [number] days before the trip.
- We will try to accommodate changes, but they are subject to availability and additional charges may apply.
Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance to cover any unforeseen circumstances, such as trip cancellations, medical expenses, or loss of personal belongings.
Responsibilities & Liability
- We act as an intermediary between you and service providers (transport, accommodation, attractions, etc.).
- We are not liable for injuries, losses, damages, delays, or expenses caused by circumstances beyond our control (e.g., natural disasters, traffic, flight delays, etc.).
- Travelers are responsible for complying with local laws, regulations, and customs during their trip.
Health & Safety
- Please inform us of any medical condition or dietary requirement prior to booking.
- Some activities may not be suitable for pregnant women, individuals with heart conditions, or those with mobility issues.
- We reserve the right to refuse participation for safety reasons.
Travel Documents
Guests are responsible for carrying valid travel documents such as passports, visas, and identification required for their trip. We are not responsible for any consequences resulting from missing or invalid documents.
Photography & Marketing
During tours and activities, photos or videos may be taken by our staff for marketing purposes. If you do not wish to appear in our promotional materials, please inform us in advance.
Complaints
If you experience any issue during your trip, please contact our team immediately. We will make every reasonable effort to resolve complaints quickly and fairly.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Indonesia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts in Bali, Indonesia.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at: